Filipe Rufino
Strategic, purpose-driven Customer Success leader 

I am experienced Customer Success leader who has built and transformed CS teams and departments in large tech companies.

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I enjoy leading change that supercharges CSM teams by making them more efficient, effective and impactful, and ensuring businesses make a solid return on their investment in a Customer Success function - measured in customer 

retention, growth acceleration and referenceability.

 

My experience includes:

 

• Global Head of Customer Success at Civica.

• EMEA Senior Customer Success Strategist at Culture Amp.

• UK Lead Customer Success Manager at Gartner. 

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When I am not in a full time role I consult with startups to help them build, scale or restructure their Customer Success departments. My Fractional CS leadership services provides strategic guidance and insights, without the cost of a full-time hire.

 

Follow me on LinkedIn and subscribe to my newsletter for CS leadership insights and tips, or connect if we worked together.​​​