Filipe Rufino
Strategic, purpose-driven Customer Success leader 

Hi, 

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I am experienced Customer Success leader who has built and transformed CS teams and departments in large tech companies.

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I enjoy leading change that supercharges CSM teams by making them more efficient, effective and impactful, and ensuring businesses make a solid return on their investment in a Customer Success function - measured in customer retention, growth acceleration and referenceability.

 

My experience includes:

 

• Global Head of Customer Success at Civica.

• EMEA Senior Customer Success Strategist at Culture Amp.

• UK Lead Customer Success Manager at Gartner. 

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When I am not in a full time role I consult with startups to help them build, scale or restructure their Customer Success departments. Fractional CS leadership provides startups with experienced strategic guidance when they need it, without the

cost of a full-time hire. ​​

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Follow me on LinkedIn for CS leadership insights and tips and connect if we worked together.

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​​Filipe